Frequently Asked Questions
Most orders of in stock items will be shipped within 1 - 3 business days. Our normal business days are Monday - Friday, excluding holidays. For shipments within the United States, we ship via USPS.
- 1-2 day Express shipping for a flat rate of $25.00 USD
- 2-7 day First Class shipping for a flat rate of $4.00 USD.
For Domestic Shipping you can select from:
- $45.00 USD for Express shipping
- $25.00 USD for Priority shipping
- $10.00 USD for First Class shipping (Unavailable for hearing aid orders)
For International shipping you can select from:
We accept wide range of payment options so that your purchases will be safe, simple, and secure.
You can use all major credit cards and debit cards through your choice of our secure credit card processor, PayPal, or Google Checkout. You can also use PayPal to pay by e-check or have funds deducted directly from your bank account.
We offer a full 30-day money-back guarantee (a few items are not refundable and are identified as such in their description). Unlike most online retailers and local providers, we do not charge any restocking fees (as long as you return merchandise complete and undamaged). Please contact us for a Return Merchandise Authorization. Shipping and handling charges are not refundable.
Refurbished hearing aids are pre-owned hearing aids reconditioned to like new working order, and feature a six-month repair warranty. Refurbished hearing aids are a great way to save a substantial amount over the cost of new hearing aids.
An ear hook is a clear plastic attachment to the hearing aid that couples the hearing aid to the tubing.