Frequently Asked Questions
Most orders of in stock items will be shipped within 1 - 3 business days. Our normal business days are Monday - Friday, excluding holidays. For shipments within the United States, we ship via USPS.
- 1-2 day Express shipping for a flat rate of $25.00 USD
- 2-7 day First Class shipping for a flat rate of $4.00 USD.
For Domestic Shipping you can select from:
- $45.00 USD for Express shipping
- $25.00 USD for Priority shipping
- $10.00 USD for First Class shipping (Unavailable for hearing aid orders)
For International shipping you can select from:
Please note that we do not currently ship to France.
We accept wide range of payment options so that your purchases will be safe, simple, and secure.
You can use all major credit cards and debit cards through your choice of our secure credit card processor, PayPal, or Google Checkout. You can also use PayPal to pay by e-check or have funds deducted directly from your bank account.
We offer a full 30-day money-back guarantee (a few items are not refundable and are identified as such in their description). Unlike most online retailers and local providers, we do not charge any restocking fees (as long as you return merchandise complete and undamaged). Please contact us for a Return Merchandise Authorization. Shipping and handling charges are not refundable.
Refurbished hearing aids are pre-owned hearing aids reconditioned to like new working order, and feature a six-month repair warranty. Refurbished hearing aids are a great way to save a substantial amount over the cost of new hearing aids.
There are four main reasons why binaural (two eared) listening is superior to monaural (one eared) listening. They are:
- Better Hearing in Noise: An individual's hearing in noise can be improved if the signal reaching each ear arrives at a slightly different moment in time. This is technically referred to as phase. When the brain receives slightly different, yet still audible signals at the two ears, it has the ability to cross-correlate and process the primary signal (usually speech) better than if the signal is received monaurally.
- Improved Signal versus Noise Level from Optimizing Position: Sound loses intensity (loudness) when it travels across the head. This occurs mostly for the high frequencies which are the most important for understanding of consonants, such as /s/, /t/, /f/, and /sh/. If you have a hearing aid on only one ear, say the left one; and the person you wish to hear is speaking to you from the right side, the consonants may be decreased by nearly 20 decibels by the time it gets to your aided ear. Unfortunately, noise in the room may occur from any or all directions, so while the noise level is not decreased, the speech level is. Wearing two hearing aids ensures that the speech sounds will not be diminished any more than necessary because of your position in the room.
- Improved Localization Ability: We determine where a sound is coming from on the basis of 1) the relative time in which the sound arrives at each ear, 2) the relative difference in loudness at the two ears, and 3) the relative difference in the pitch of the sound at the two ears. When there is a large difference in hearing between two ears (as might occur when a person with similar hearing in both ears only wears one hearing aid) the brain cannot make use of these subtle relative differences and their ability to locate sounds may suffer.
- Possible Deterioration of the Unaided Ear: We hear in our brain, not in our ears. The ultimate goal of hearing aids is not just to send sound into the ear. It is also essential to retrain the central auditory system in the brain. While it is uncertain whether hearing sensitivity (ability to hear soft sounds) will decrease if your ear is not stimulated adequately, research now suggests that there can be changes in the way in which your brain processes sound when it is "starved." Thus, providing stimulation may be important in preserving your auditory potential.
An ear hook is a clear plastic attachment to the hearing aid that couples the hearing aid to the tubing.