Prior to us receiving your returned item, the tracking number that was provided to you by the carrier of your choice when you shipped the item back to us, is the only way that your package can be tracked.
Once we receive your returned items, we will begin processing your refund/exchange in a timely fashion.
If a refund is being made to your credit card, then we will initiate that refund directly with the bank or credit card that the order was made with. Due to the nature of processing credit card payments, the refund payment may not appear on your statement until after one or two billing cycles.
If a refund is being issued by check, please allow 3-5 business days for us to process the refund, issue the check and send it back to your mailing address. Your refund will be sent via the USPS and delivery times may vary.
If the item you are returning is being exchanged for another item, be sure to ask your customer service representative when the new items will be shipped. Generally speaking, we will need to receive the item being returned to us before the corresponding refund will be issued. This means that we need to receive it within the required 30-day return date and verify that it is undamaged and complete. This also means that if you are doing an exchange for a different product and have not yet returned the original to us, you will be charged in full for the new product. Then once we receive the product being returned, your refund will be issued.
During this process, our customer service team can act as your point of contact.