Returns

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What is Advanced Affordable Hearing's Return Policy?

At Advanced Affordable Hearing, providing complete customer satisfaction is our top priority. We strive to ensure that your experience when purchasing from us, whether it is online, on the phone or via email, will always be a positive one.

We are happy to provide you with a Risk-Free 30-day Trial to try our products to see if they can help you. However, it's important to note that we only offer a full 30-day money-back guarantee once the items have been returned to us complete and undamaged. In addition to the hearing aids themselves, we ask that you include the packaging and all other items included in the original package you received undamaged. 

Please note that there are a few items that are non-refundable. These are identified as such in their description on their product pages. Your 30-day trial period begins on the date that your products arrive in the mail based on USPS tracking information we receive from USPS. 

Shipping and handling charges are non-refundable. Therefore, your refund will be for the total order amount less shipping charges. Also, unlike most online retailers and local providers, we do not charge any restocking fees (as long as the merchandise is returned complete and undamaged). Please contact us for a Return Merchandise Authorization or if you have any question regarding our return policy.

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Returns
If I need to return an item, what should I do?

Step 1: Contact Advanced Affordable Hearing. Before sending items to us for return, we highly encourage you to contact us and provide us with the reason for your return. Oftentimes, through discussion we can help to correct any issues that may have arisen and contributed to the reason for a return (ie. something wasn't working correctly and we can troubleshoot over the telephone). If a return is warranted, please let us know if you would like an exchange or a payment refund. A Return Merchandise Authorization (RMA) Number will be assigned to you. This number is required to be included in your return correspondence to us.

Step 2: Prepare your return. Repack all contents in their original packaging. For some purchases, this means you will need to include several individual items, so make certain that you return all items from the package received. Then, attach a return label to the outside of your package, concealing all original shipping labels. Please note that we do not provide return labels. Our return address is included in the original paperwork we sent to you with your order, either on the invoice or the return form.

Step 3: Send your return back. Choose your preferred shipping carrier. To ensure on-time delivery, please:

  1. Attach your return label to outside of the package concealing all original shipping labels on the package you received.
  2. Insure the full value of the package you want to return.
  3. Acquire a tracking number for your package.
  4. Forward the package to our return address.
  5. Safely keep the packing slip with you until your return has been successfully processed.

Please note that Advanced Affordable Hearing does not cover return shipping and will not be held responsible for items that are lost or damaged in transit.

If your original payment was made with a credit card, and you choose to get a refund, your credit card will be credited during processing. Due to the nature of processing credit card payments, the refund payment may not appear on your statement until after one or two billing cycles.

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Returns
How can I check the status of my returned items?

Prior to us receiving your returned item, the tracking number that was provided to you by the carrier of your choice when you shipped the item back to us, is the only way that your package can be tracked.

Once we receive your returned items, we will begin processing your refund/exchange in a timely fashion.

If a refund is being made to your credit card, then we will initiate that refund directly with the bank or credit card that the order was made with. Due to the nature of processing credit card payments, the refund payment may not appear on your statement until after one or two billing cycles.

If a refund is being issued by check, please allow 3-5 business days for us to process the refund, issue the check and send it back to your mailing address. Your refund will be sent via the USPS and delivery times may vary. 

If the item you are returning is being exchanged for another item, be sure to ask your customer service representative when the new items will be shipped. Generally speaking, we will need to receive the item being returned to us before the corresponding refund will be issued. This means that we need to receive it within the required 30-day return date and verify that it is undamaged and complete. This also means that if you are doing an exchange for a different product and have not yet returned the original to us, you will be charged in full for the new product. Then once we receive the product being returned, your refund will be issued.

During this process, our customer service team can act as your point of contact. 

Category:
Returns

Contact Form

Fill out the form below with your questions or concerns and someone from our staff will be in touch promptly during our normal business hours (Monday - Friday 9:00am - 5:30pm Central Time). Note: Use this form to request HCRA Remote App account deletion. All data will be deleted from our App Server.