Shipping

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Will there be a customs fee added to my international order?

Advanced Affordable Hearing DOES NOT charge a custom fee! However, certain countries outside of the United States DO charge additional fees, such as customs fees and independent carrier fees. These fees are out of our control, so we encourage you to please contact your local branch office of the Postal Service or customs office to find out what kind of fees you can expect based upon the type of products you wish to order.

Category:
Shipping
When will my order be shipped?

Most orders of in-stock items will be processed and shipped within 1 to 3 business days. Our normal business days are Monday - Friday, excluding holidays. For shipments within the United States, we ship via USPS.

Once we receive your payment, we pull the items for your order together, inspect them, and then package them for shipping. Our goal is to guarantee 100% customer satisfaction, and the extra effort we provide allows us to make sure that happens.

Please note: Since we cannot process your order until we have received payment, if you are paying by check or money order, you should mail your check as soon as possible with your order number written on it. Once we receive it, we will proceed with preparing your order for shipping. We reserve the right to cancel your order if your check/money order payment is not received within 30 days. 

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Shipping
What does shipping cost?

For Domestic Shipping, you can select from:

  • 2-3 day Express shipping for a flat rate of $30.00 USD.
  • 4-8 day Priority shipping for a flate rate of $10.00 USD.
  • 7-12 day First Class shipping for a flat rate of $6.00 USD.

For International Shipping, you can select from:

  • $80.00 USD for Express shipping
  • $30.00 USD for Priority shipping
  • $18.00 USD for First Class shipping (Unavailable for hearing aid orders)

Please note that there are several countries outside of the United States and Canada that we do not currently ship to. If the country you are shipping to does not appear in the Country drop-down menu on the Shipping Information portion of the checkout process, then we do not ship to that country and we will be unable to process your order.

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Shipping
How will you ship my order?

All of our orders, both domestic and international, are shipped via the United States Postal Service (USPS).

The least expensive option for domestic orders is First Class. Expected delivery time is between 7 to 12 business days after we have processed your order. There is an option for upgraded Express shipping for an additional charge. Typical shipping time for Express deliveries is 2 to 3 business days after order processing.

For international orders that include hearing aids, the standard delivery option is Priority. The expected delivery time after processing is 6-10 business days. For non-hearing orders ONLY a lower cost First Class option is available as well. In both cases, if faster delivery is required, there is also an Express shipping option available for an additional charge.

PLEASE NOTE: On International orders, the expected delivery time is often delayed due to customs regulations that are beyond our control.

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Shipping
Do you ship to Canada?

Yes! We love our neighbors to the north!

Category:
Shipping

Contact Form

Fill out the form below with your questions or concerns and someone from our staff will be in touch promptly during our normal business hours (Monday - Friday 9:00am - 5:30pm Central Time). Note: Use this form to request HCRA Remote App account deletion. All data will be deleted from our App Server.