How Can We Help You?

At Advanced Affordable Hearing, we are committed to making the order process hassle-free, convenient, and fast.

It takes only a few minutes to place your order whether you choose to do it yourself using our easy, intuitive website OR by calling 1 (800) 804-0434 and speaking to our friendly, knowledgable team of customer support representatives waiting to help you hear better. For your convenience, we also offer email support to help get you started.

All of our products are available at advancedhearing.com and your shopping experience can be completed on your computer, tablet or smartphone in 4 easy steps:

1. Choose the type of product (Hearing Aids or Hearing Aid Accessories) you are searching for from header at the top of each page
2. Select the specific product you would like by clicking the View Product button
3. Click the Add to Cart button on the product page
4. Click the Checkout or Cart button in the top right corner for easy, quick, and secure payment processing

1-2-3-4 .... it's that simple and you are on your way to hearing more clearly.

If you run into problems or have questions along the way, our friendly staff is available Monday through Friday from 8:00am - 4:30pm Mountain Standard Time to provide their assistance.

• Phone: 800-804-0434 or 888-200-0778
• Email: support@advancedaffordablehearing.com

Yes, we do have solutions for customers looking for finance options to make their hearing aid purchase. You can choose from either

• Affirm
• CareCredit

Please note that each of these options is available through a 3rd-party vendor and is not directly through Advanced Affordable Hearing. Our team can assist you with each option. However, your installment payments will not be paid to Advanced Affordable Hearing.

Here is a little more information about each.

How does Affirm work?

We have partnered with Affirm to give you a simple way to make your purchase with no hidden fees.

• Easy monthly payments: Provide some basic information and get a real-time credit decision to split your purchase into monthly payments. Rates from 10% to 30% APR with loans of 3, 6, or 12 month terms.
   
• Flexible repayment: Simply pay your monthly bill using a debit card, bank transfer at www.affirm.com/pay. 

Disclosure: Subject to credit check and approval. Down payment may be required. For purchases under $100, limited payment options are available. Estimated payment amount excludes taxes and shipping fees. Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC. See www.affirm.com/faqs for details.

How does CareCredit work?

We accept CareCredit as a payment form. However, to use CareCredit, customers must call or email us to place their order because there is not an automated process on our website to complete CareCredit orders.

NOTE: CareCredit is a healthcare credit card designed for your health, beauty, and wellness needs. It's a way to pay for the costs of many treatments and procedures and allows you to make convenient monthly payments. To use CareCredit, you must set up your CareCredit account prior to placing an order with us. For more information, visit CareCredit's website.  

Every hearing aid we sell comes with either a 6 month or 1 year warranty against manufacturer defects. Any damage that is not the direct result of manufacturers' defects is not covered under the warranty.

If the hearing aid stops working properly, please remove the tube completely, then put a fresh battery in. Turn the volume to 4 and cup the aid in your hand. If it whistles, the hearing aid is working fine, but there is a blockage in the tube. Tubes can be purchased for all of our hearing aids from this site.

If the hearing aid is sent to us and only a cleaning is needed for an otherwise properly working hearing aid,  there will be a charge of $20 to clean one aid and $25 for a pair including first-class USPS return shipping.

If the aid is still not producing sound with the tubing removed, please call 1-888-570-2740 to set-up a repair service. In-warranty repairs are free; the user just covers shipping. Out of warranty repairs are available in most situations and cost between $75 and $199 per aid.

For Domestic Shipping, you can select from:

• 2-3 day Express shipping for a flat rate of $30.00 USD.
• 4-8 day Priority shipping for a flate rate of $10.00 USD.
• 7-12 day First Class shipping for a flat rate of $6.00 USD.

For International Shipping, you can select from:

• $80.00 USD for Express shipping
• $30.00 USD for Priority shipping
• $18.00 USD for First Class shipping (Unavailable for hearing aid orders)

Please note that there are several countries outside of the United States and Canada that we do not currently ship to. If the country you are shipping to does not appear in the Country drop-down menu on the Shipping Information portion of the checkout process, then we do not ship to that country and we will be unable to process your order.

Advanced Affordable Hearing DOES NOT charge a custom fee! However, certain countries outside of the United States DO charge additional fees, such as customs fees and independent carrier fees. These fees are out of our control, so we encourage you to please contact your local branch office of the Postal Service or customs office to find out what kind of fees you can expect based upon the type of products you wish to order.

Step 1: Contact Advanced Affordable Hearing. Before sending items to us for return, we highly encourage you to contact us and provide us with the reason for your return. Oftentimes, through discussion we can help to correct any issues that may have arisen and contributed to the reason for a return (ie. something wasn't working correctly and we can troubleshoot over the telephone). If a return is warranted, please let us know if you would like an exchange or a payment refund. A Return Merchandise Authorization (RMA) Number will be assigned to you. This number is required to be included in your return correspondence to us.

Step 2: Prepare your return. Repack all contents in their original packaging. For some purchases, this means you will need to include several individual items, so make certain that you return all items from the package received. Then, attach a return label to the outside of your package, concealing all original shipping labels. Please note that we do not provide return labels. Our return address is included in the original paperwork we sent to you with your order, either on the invoice or the return form.

Step 3: Send your return back. Choose your preferred shipping carrier. To ensure on-time delivery, please:

1. Attach your return label to outside of the package concealing all original shipping labels on the package you received.
2. Insure the full value of the package you want to return.
3. Acquire a tracking number for your package.
4. Forward the package to our return address.
5. Safely keep the packing slip with you until your return has been successfully processed.

Please note that Advanced Affordable Hearing does not cover return shipping and will not be held responsible for items that are lost or damaged in transit.

If your original payment was made with a credit card, and you choose to get a refund, your credit card will be credited during processing. Due to the nature of processing credit card payments, the refund payment may not appear on your statement until after one or two billing cycles.

You can try them in the comfort of your own home. We ship them directly to you with a Risk Free, 30 day money back guarantee. Additionally, each hearing aid comes with a manufacturers warranty of either 6 months or 1 year depending on the specific hearing aid. This gives you the opportunity to experience whether or not the hearing aids you purchased are best suited for your hearing loss level.

Go to the Account login screen and click on the Forgot your password link. You should then receive an email (Please note: sometimes our emails go to the Junk or Spam folder). You will need to remember the username OR email address that was used to originally create your account. If you do not remember the username or email address, please call us at 1-888-570-2740 (or send an email to support@advancedaffordablehearing.com), so we can verify your identity and help retrieve your password.

We have trained technicians available for support Monday through Friday to help you with any questions you might have. Please call them at 1-888-570-2740.

You can also visit our video page to watch instructional videos concerning your hearing aids.

Watch the video below to learn more about the domes you can use with your Hear Clear hearing aids, and find the right one for you. To purchase new domes, click here.

They may be changed as often as you feel it's needed. However, we recommend changing them at least once every 3 months. Regular visual inspection can oftentimes extend the use or alert you if they need to be cleaned.  For instructions on how to change your tubes and domes, watch the video below.

All of our digital hearing aids were designed for the user to easily clean them on their own. In order to receive optimal performance from your devices, we recommend a maintenance schedule that includes a frequent (almost daily) general wipedown with a cleaning swab dipped in alcohol. We also suggest cleaning the tubes and domes every 2 to 3 days with a cleaning filament. The process is simple and should only take a few minutes. However, it will help your hearing aids last longer and ensure they provide you with clear sound.

While cleaning a hearing aid may take less than a minute, the cost of cleanings at a hearing center often costs $25 to $50. If it is advertised as “free,” it's likely that a large fee for service was added to the initial cost of the hearing aid purchase. If you would like for us to clean your hearing aids, please call us at 1-888-570-2740 to arrange the sending of your hearing aids to us. Charges to have one aid professionally cleaned with new tube and dome is $20, or a pair for $25. Hearing Aid Cleaning prices include return shipping.

All Advanced Affordable Hearing Aids are equipped with feedback reduction as well as noise reduction.  That said, whistling is common with any hearing aids and there are simple steps one can take in order to reduce or eliminate it. 

• First, make sure that your ears are completely free of wax.
• Next, find the proper sized (preferably closed or double closed) dome that will be comfortable but also create a seal in the ear canal.
• Then, make sure (with the dome flush into the ear canal) that the hearing aid is resting comfortably behind your ear.  If it is resting on top, feedback is more likely and can be stopped just by replacing the tube with one that is longer. 
• Finally, if the hearing aid is equipped with a 'trimpot' marked with an H, turn the trimpot counterclockwise until the whistling stops.

If you have completed these steps and are still experiencing issues with feedback or whistling, we encourage you to contact our customer support team at 1-888-570-2740 so that we can further assist you. You may also consider watching the video below.

Yes!  Advanced Affordable Hearing only sells true FDA registered digital hearing aids.  They are not sound amplifiers, hearing helpers, or the like.  We only sell real hearing aids. To learn more about the different types of digital hearing aids we sell, watch the video below.

Yes, you can. For the best results, however, we recommend putting on your glasses and/or nasal cannula and hearing aids in a specific order. For a step-by-step guide, click here. 

Advanced Affordable Hearing's comprehensive Damage Protection Plan covers your hearing aids for one full year. If you have purchased the Damage Protection Plan and your hearing aids are damaged in that time frame, we will replace the damaged devices for a $100 deductible per hearing aid.