Uh oh! One of your hearing aids isn’t working quite right. Perhaps you’ve been experiencing feedback, or maybe you can't even get your hearing aid to turn on. Either way, it sounds like you’re experiencing some difficulty getting your hearing aids to do their job, and you might need some help.
If you’ve purchased your hearing aids from Advanced Affordable Hearing, here is how you can troubleshoot your hearing aids in two easy steps.
Step 1. Troubleshoot your hearing aids yourself.
When your hearing aid stops functioning as it should, your initial inclination may be to call one of our friendly customer service representatives, but there’s a step you should take before reaching for the phone.
With over 20 years in the hearing industry, we’ve found that most issues faced by hearing aid wearers can be easily identified and resolved by the wearers themselves. Oftentimes, these issues are maintenance-related and may only call for a new battery, or a clean tube, to be resolved.
To try identifying the problem yourself, consider visiting our Troubleshooting Guide. Our guide includes questions, answers, and helpful videos to walk you through addressing the most common hearing aid problems.
Step 2. Call a customer service representative.
If the Troubleshooting Guide wasn’t able to provide you with any explanations for your hearing aid’s particular issue, it might be time to talk to someone about it. To do so, simply contact us, and one of our customer service representatives would be happy to help you identify the issue.
In some cases, you’ll need to send your hearing aid back to us for repairs, and if that is the case for your hearing aid, your customer representative will walk you through this process.
Our customer service representatives are available for to offer support Monday through Friday, 8:00 a.m. to 6:00 p.m. CST. You can reach them by phone, fax, or email.
Don’t hesitate to reach out.
Call: 1 (800) 804-0434 | Fax: 1-877-308-1820 | Email: support@advancedaffordablehearing.com