Perhaps you’re looking for a new pair of hearing aids, or you bought a pair and still have some questions. At Advanced Affordable Hearing, we receive an influx of questions about our products online, via e-mail, and over the phone, and from over 20 years in the hearing industry, we have found that there are some questions we hear more frequently than others.
For your convenience, here are ten of our most frequently asked questions.
#1) Do I need a hearing test?
To purchase hearing aids from us, you will not need to take a formal hearing test with an audiologist. Although this would provide a full detailed view of your hearing loss profile, we do not program most of our hearing aids to that profile. Instead, our hearing aids are pre-programmed to accommodate the most common form of hearing loss, which is high frequency hearing loss at a mild to significant level.
In order to determine if Advanced Affordable Hearing Aids might be beneficial for you, we ask our customers to review a series of questions found on our Online Hearing Check. Your answers to the questions will help direct you towards the right device based on where your hearing challenges lie. We offer hearing aids to help hearing loss levels from noticeable to profound.
If you’d prefer to talk through this hearing check with someone, you are also welcome to call one of our friendly representatives at 1-888-570-2740. This allows us to help you select the model of hearing aids that will best meet your needs.
NOTE: The Sonic Cheer 20 is a device that we are able to program directly to your needs. In order for you to get the most out of this device, we typically would require a hearing test. Generally, one of our sales agents will help you with this process.
#2) Do you offer other tube or dome options for my hearing aids?
Our hearing aids are shipped with an assortment of the most common tube and dome options. In addition, we also offer additional tubes and dome sizes in the Accessories Section of our website. We also offer power upgrades for our HCX/HC206/CR2 and HCZ3/HCZ1, which come with three dome sizes, one thick tube, and one ear-hook adapter.
#3) How long will it take for my hearing aids to be delivered?
Delivery time can vary, depending on your location, if there are holidays, and other subsequent factors.
Generally, once an order is placed, it takes about 48 to 72 hours for it to be processed. Once processed, the order should be delivered in 5 to 7 days.
#4) Is there a way to adjust my hearing aids?
All of our hearing aids come ready to use and are pre-programmed to the high-frequency hearing loss most people experience. However, most of our hearing aids have a volume control button, as well as programmable memory buttons, for different listening environments. These features will allow you to adjust the sound levels and personalize the sound to what works best for you.
If you are looking for a more customizable pair of hearing aids, we recommend purchasing smartphone-compatible hearing aids. These hearing aids allow you to use an app to take a hearing check and ‘calibrate’ the hearing aids to meet your personal needs.
#5) What is your return policy for my hearing aids?
While we strive to help you find the right hearing aids, if you are unsatisfied with your purchase for any reason, we offer a full 30-day money-back guarantee once the items have been returned to us complete and undamaged. This means that we are providing you with a Risk Free 30-day Trial to try our products.
Please note that some items that are non-refundable. These are identified as such in their description on their product pages. Your 30-day trial period begins on the date that your products arrive in the mail based on USPS tracking information.
Shipping and handling charges are also non-refundable. Therefore, your refund will be for the total order amount minus shipping charges.
#6) What warranty do you offer on your hearing aids?
Every hearing aid comes with either a 6 month or 1 year warranty against manufacturer defects. Damage that is not the direct result of manufacturers' defects are not covered under the warranty.
In warranty repairs are free, but you must cover shipping. Out of warranty repairs are available and cost between $75 and $199 per aid.
If we receive a hearing aid that only requires a cleaning to function properly, there will be a $24 charge to clean one aid and $29 charge for a pair, including return shipping.
#7) What kind of battery do I use for my hearing aids?
To determine what battery you will need for your hearing aids, simply visit the Product Page for your model of choice. Below the Product Image, click on ‘Product Information,’ scroll down, and you should see the battery size required for your hearing aid. Remember, we sell replacement batteries and battery chargers, for your convenience.
If you would like help installing your batteries, we have two great instructional videos: one on how to change a battery and another one how to charge rechargeable batteries. We also have two great blog posts about how to install hearing aid batteries and how long hearing aid batteries last.
#8) Are hearing aids sweat or rain proof?
Moisture can be problematic for most hearing aids, ours included. However, that is not to say that a little bit of sweat or rain will cause a problem. If you find that excessive moisture is becoming an issue for you, then we suggest purchasing a Dry Aid Jar to keep on hand. It is good practice to store your hearing aids in a dry aid jar at night to prevent them from absorbing too much moisture.
For more information on preventing your hearing aids from being damaged by moisture, read this article on Wet Hearing Aids - Prevention and Maintenance Tips.
#9) How can I stop my hearing aids from whistling?
Whistling is not an uncommon issue faced by hearing aid wearers, but it should be minimal. Feedback is caused by the sound in the ear being forced back out of the ear and into the microphone. Some causes for this include an improper type (open vs. closed) or sized dome, a buildup of earwax, or possibly a microphone being at least partially covered.
Potential solutions include a replacement dome, making sure the dome is properly positioned into the ear canal, a thorough cleaning and removal of earwax, and verification that the microphone is not blocked.
#10) Can I wear my hearing aids while I am sleeping?
If you are willing to listen to a whistle when the hearing aid is on the pillow, you can sleep with your hearing aids on. It should be noted, however, that wearing your hearing aids at night will reduce their battery life.
Still have questions?
If you’re still experiencing issues with your hearing aid, or are struggling to figure out which hearing aid is right for you, we can help!
We have several representatives waiting to speak with you. Don’t hesitate to contact us now.
To learn more about hearing aids, read our blog posts: