At Advanced Affordable Hearing, we receive an influx of questions about our products online, via e-mail, and over the phone. With over 20 years in the hearing industry, we’ve found there are some questions we hear more frequently than others.
Here are our most frequently asked questions about hearing aids:
1. Do I need a hearing test?
To purchase hearing aids from us, you will not need to take a formal hearing test. Although this would provide a full detailed view of your hearing loss profile, our hearing aids are pre-programmed to accommodate high-frequency hearing loss from the mild to severe level.
To determine if Advanced Affordable Hearing is the right fit for you, we ask our customers to review a series of questions on our Online Hearing Check. Your answers to the questions will direct you towards the device that best aligns with where your hearing challenges lie.
If you’d prefer to talk through this hearing check with someone, call one of our friendly representatives at 1 (800) 804-0434. From there, they can help you select hearing aids that will best meet your needs.
2. Do you offer other tube or dome options for my hearing aids?
To give your hearing aid an extra boost, we also offer power upgrades, which come with three dome sizes, one thick tube, and one ear-hook adapter.
3. How long will it take for my hearing aids to be delivered?
Delivery time can vary depending on your location, holidays, and other subsequent factors. Generally, once an order is placed, it takes about 48 to 72 hours for it to be processed. Once processed, the order should be delivered in 5 to 7 days.
4. Is there a way to adjust my hearing aids?
Our hearing aids are pre-programmed to the high-frequency hearing loss most people experience and ready to use out-of-the-box. However, most have a volume control button and programmable memory buttons for different listening environments. These features allow you to adjust volume and personalize the sound to you.
If you are looking for a more customizable pair of hearing aids, we recommend purchasing smartphone-compatible hearing aids. These hearing aids allow you to use an app to take a hearing check and ‘calibrate’ the hearing aids to meet your needs.
5. What is your return policy for my hearing aids?
If you are unsatisfied with your purchase for any reason, we offer a full 30-day money-back guarantee once the items have been returned to us complete and undamaged.
Please note that some items are non-refundable. These are identified as such in their product page descriptions. Your 30-day trial period begins on the date that your products arrive in the mail based on USPS tracking information.
Shipping and handling charges are also non-refundable. Therefore, your refund will be for the total order amount minus shipping charges.
6. What warranty do you offer on your hearing aids?
Every hearing aid comes with either a 6-month or 1-year warranty against manufacturer defects. Damage that is not the direct result of manufacturers' defects is not covered under the warranty.
In-warranty repairs are free, but you must cover shipping. Out-of-warranty repairs are available and prices vary depending on the hearing aid model.
If we receive a hearing aid that only requires cleaning to function properly, there will be a small charge, including return shipping. Please call for further details.
7. What kind of battery do I use for my hearing aids?
To determine what battery you will need for your hearing aids, simply visit your hearing aids’ Product Page. Below the Product Image, click on ‘Product Information,’ scroll down, and you should see the battery size for your hearing aid. For your convenience, we offer replacement batteries and battery chargers as well.
If you would like help installing your batteries, view our instructional videos: one on how to change a battery and another on how to charge rechargeable devices. We also have two blog posts on how to install hearing aid batteries and how long hearing aid batteries last.
8. Are hearing aids sweat or rainproof?
Moisture can be problematic for most hearing aids, ours included. However, that is not to say that a little bit of sweat or rain will cause a problem. However, if excessive moisture is becoming an issue for you, consider purchasing a Dry Aid Jar. Storing your hearing aids in a dry aid jar at night prevents them from absorbing too much moisture.
For more information, read our article on Wet Hearing Aids - Prevention and Maintenance Tips.
9. How can I stop my hearing aids from whistling?
Whistling is not an uncommon issue faced by hearing aid wearers, it should be minimal. Feedback is caused by the sound in the ear being forced back out of the ear and into the microphone. Some causes include an improper dome type (open vs. closed) or size, a buildup of earwax, or a partially covered microphone.
Potential solutions include a replacement dome, ensuring the dome is properly positioned in the ear canal, a thorough cleaning, removal of earwax, and verification that the microphone is not covered.
10. Can I wear my hearing aids while I am sleeping?
We don’t recommend sleeping with your hearing aids in. But if you are willing to listen to a whistle when the hearing aid is on the pillow, you can sleep with your hearing aids on. Please note, however, that wearing your hearing aids at night will reduce their battery life.
Still have questions?
If you’re still experiencing issues with your hearing aid, or are struggling to figure out which hearing aid is right for you, we can help!
Don’t hesitate to give us a call at 1 (800) 804-0434.