How to Get Hearing Aids Over the Phone

woman buying hearing aids over the phone


Some consumers aren’t aware that hearing aids can be purchased over the phone. However, the reality is that purchasing a hearing aid has never been easier or more affordable. With over-the-phone options, your new, inexpensive hearing aids are only a telephone call away!

If you are concerned about ordering a hearing device without trying it on first or seeing it in person, or if you have never shopped online or by phone and aren't sure how to navigate the process, we are happy to help.

Below we’ve provided five tips for ordering hearing devices over the phone! 

1. Don't Buy Hearing Aids as Surprises for Others!  

Unfortunately, we often have customers call to purchase hearing aids as surprise gifts for others, and due to the nature of hearing aids and hearing loss, those gifts often don't work out.

If you're considering purchasing a hearing aid for someone else, whether it's a parent, spouse, or friend, be sure to check with them first to make sure that hearing aids are something they want. Furthermore, make sure that they are willing to wear the hearing aids and go through the adjustment period that is generally required.

The best hearing aids you can buy are the ones that someone is willing to wear. Therefore, if the recipient of gifted hearing aids is unwilling to commit to wearing them regularly, it is unlikely they will work well for them. Even worse, sometimes the recipient has not yet come to terms with their hearing loss and finds the gift insulting.

Either way, before buying hearing aids as a gift for someone, be sure to have a conversation with them about their hearing loss and how hearing aids can help. Otherwise, your well-intentioned idea may lead to the hearing aids remaining unused in the box or being returned. 

2. Know the Different Types of Hearing Aids Available to You or Consult a Hearing Aid Professional 

To know what type and style of hearing aid you'll need, it's helpful to know your type of hearing loss and the severity of hearing loss you are experiencing.

It is best to see a doctor for a hearing test. However, if you can't see a doctor, you can use an Online Hearing Check to get an idea of the severity of your hearing loss. Please keep in mind, this does not take the place of an exam by a doctor and it is not an official diagnosis.

You can also call us at 1 (800) 804-0434 and speak with one of our hearing aid professionals. We are happy to go over the hearing aid types and styles we have available and help you choose a hearing aid that is best for you over the phone.

Hearing aids models are designed to suit different levels of hearing loss and come with differing features, modes of operation, and charging methods. If you like to research products before you buy them, review the different features and charging options before you order and try to determine which hearing aid would be best for your situation.

For example, customers who suffer from arthritis may prefer to purchase a rechargeable hearing aid because it is sometimes difficult for those with dexterity issues to handle tiny hearing aid batteries when it comes to replacement.

You can look through the catalog of hearing aids that we have available on our website to get an idea of what’s available and what might work for you.  

3. If You Have Trouble Communicating Over the Phone, Have a Friend or Family Order for You 

We often have customers call in who have difficulty communicating over the phone. We are more than happy to help those customers and do our best to accommodate them, but it can be difficult and frustrating for the customer when they don't understand what our hearing aid professionals are saying over the phone.

It is sometimes easier for the person suffering from hearing loss to have a friend or family call us and place the order for them, or even have a friend or family member call just to ask questions.

Oftentimes, we have customers tell us themselves that they need to have someone else call back for them, and that is perfectly fine.  

4. Wear Your Hearing Aids Regularly During the Trial Period  

When you first begin wearing your new hearing aids, it will take time for you to adjust. At first, everyday sounds may seem unusually loud and may be overwhelming, but your brain will get used to the hearing aids with time and use.

That’s why it’s important for you to wear your hearing aids regularly during the trial period. That way, you will have a better idea of whether they will work for you or not before the trial period or money-back guarantee time period ends.

Wearing your hearing aids regularly also gives you a chance to get to know your hearing aids. Many hearing aids include program settings for different sound environments, and it can take some time and adjustment to find out which program settings work best for particular activities and areas in your life.

If you aren’t learning to use your hearing aids appropriately, you won’t enjoy the full benefits of your devices. 

5. Know the Company You’re Buying from and the Return Policy 

While hearing aids bought over the phone or online are often much cheaper than those purchased at an audiologists’ office, you still want to have the peace of mind of knowing you can return the hearing aids if they don’t work well enough for you.

Research the company you are buying from and make sure they have a good rating on the Better Business Bureau website. Also, do a quick Google search using the company name to see if you can find any complaints from unsatisfied customers.

In addition, check out the company return policy and see if you can find reviews from customers that focus specifically on returning a product and how the company handled it. You don’t want to deal with a hassle if it comes to returning your hearing aid!

If you have any questions for our team at Advanced Affordable Hearing, always feel free to reach out, whether the question is about the best hearing aid for your specific hearing loss or our Money-Back Guarantee, we would be happy to talk with you.

Getting hearing aids over the phone is easy. We are professionals who are happy to walk you through every step of the process, from choosing the right device, to purchasing, to fitting and wearing your hearing aids for the first time.

Give us a call at 1 (800) 804-0434


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