Troubleshooting

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They may be changed as often as you feel it's needed. However, we recommend changing them at least once every 3 months. Regular visual inspection can oftentimes extend the use or alert you if they need to be cleaned.  For instructions on how to change your tubes and domes, watch the video below.

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All of our digital hearing aids were designed for the user to easily clean them on their own. In order to receive optimal performance from your devices, we recommend a maintenance schedule that includes a frequent (almost daily) general wipedown with a cleaning swab dipped in alcohol. We also suggest cleaning the tubes and domes every 2 to 3 days with a cleaning filament. The process is simple and should only take a few minutes. However, it will help your hearing aids last longer and ensure they provide you with clear sound.

While cleaning a hearing aid may take less than a minute, the cost of cleanings at a hearing center often costs $25 to $50. If it is advertised as “free,” it's likely that a large fee for service was added to the initial cost of the hearing aid purchase. If you would like for us to clean your hearing aids, please call us at 1-888-570-2740 to arrange the sending your hearing aids to us. Charges to have one aid professionally cleaned with new tube and dome is $20, or a pair for $25. Hearing Aid Cleaning prices include return shipping.

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If your rechargable hearing aid has stopped producing sound, there is a simple way to troubleshoot and discover if the problem can be easily resolved.

Step 1.

Make sure your HCR3 is fully charged. (watch video below)

Step 2.

Once your hearing aid is fully charged, turn your hearing aid on by pressing the program button for three seconds. Next quickly press the top of the volume rocker several time to ensure it is at its maximum volume.  To learn where the HCR3 volume control and program button are located watch the video below.

Step 3.

Remove the sound tube by pinching the base of the plastic tube and twisting it counterclockwise. Watch the video below to see how to remove the tube

Step 4.

Place the HCR3 in the palm of your hand and close your fingers around it. Then hold the HCR3 close to your ear. If you hear a highpitched squeal the hearing aid is working.

Step 5.

To learn how to clean your hearing tube watch the video below.

If you could not hear a squeal or were unable to charge your HCR3 please call 1-888-570-2740 or email support@advancedaffordablehearing.com

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All Advanced Affordable Hearing Aids are equipped with feedback reduction as well as noise reduction.  That said, whistling is common with any hearing aids and there are simple steps one can take in order to reduce or eliminate it. 

  • First, make sure that your ears are completely free of wax.
  • Next, find the proper sized (preferably closed or double closed) dome that will be comfortable but also create a seal in the ear canal.
  • Then, make sure (with the dome flush into the ear canal) that the hearing aid is resting comfortably behind your ear.  If it is resting on top, feedback is more likely and can be stopped just by replacing the tube with one that is longer. 
  • Finally, if the hearing aid is equipped with a 'trimpot' marked with an H, turn the trimpot counterclockwise until the whistling stops.

If you have completed these steps and are still experiencing issues with feedback or whistling, we encourage you to contact our customer support team at 1-888-570-2740 so that we can further assist you. You may also consider watching the video below.

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We have trained technicians available for support Monday through Friday to help you with any questions you might have. Please call them at 1-888-570-2740.

You can also visit our video page to watch instructional videos concerning your hearing aids.